Returns can be made only for damaged or defective merchandise.
You should email us directly to firstname.lastname@example.org upon receiving the merchandise:
- Email us within 3 days after you receive the merchandise.
- We will response to your email and ONLY after you get the email response you can return the merchandise and we will give you the designated address.
- You will then have 3 days beginning after you receive our email response to send it back.
- Merchandises have to be remained unused, unwashed and keep all tags and original packing with them.
If the merchandise you returned is sold out, we will refund your money via Bank Transfers for domestic customers or PayPal for international customers. We are not responsible in taxes and duties charged for international customers.
ITEMS EXCLUDED FROM RETURNS
Whether exercising your legal right to cancel, or returning a product under our returns policy, you do not have a right to return the following/cancel your order in respect of: products that are made to your unique specification or that are personalised for you, such as items bearing your name or initials.
Items that cannot be returned include :
- mattress, pillow, custom stroller pad, custom bumper
- Sale & clearance items are considered final-sale items and non refundable