CAN I SEND ITEMS AS GIFTS ?
Absolutely yes, some larger items need to be vacuum before it’s delivery. But gift messages or tied white satin ribbon can be included on the packing slip of any order at no extra charge.
HOW CAN I CHECK MY ORDER STATUS
Your order becomes available for status tracking 24 hours after it is placed. You can track your order status online by visiting courier’s website from details we provide you by email.
HOW LONG DOES DELIVERY TAKE AND HOW MUCH WILL IT COST ?
For information on delivery and shipping charge view our Shipping Information in checkout page
CAN I MAKE CHANGES AFTER SUBMIT AN ORDER
Yes, before you made a payment. And you will place a separate order and let the older order get cancellation. So be careful before you submit an order.
DO YOU HAVE PHYSICAL STORE TO BUY OFFLINE
Currently we only sell via online webstore
SHIPPING INFORMATION
We accept delivery throughout Indonesia and worldwide. We use following courier service :
DOMESTIC orders : JNE, WAHANA, cargo service acceptable for larger goodies with affordable price (contact us for more information here)
INTERNATIONAL ordes : ARAMEX, TNT, DHL and CITYLINK.
- We will deliver your purchased item(s) once we have received invoiced full amount transfer.
PLEASE NOTE: We’re unable to ship if problems occurred regarding the payment. - We aim to deliver your order within one working day except for purchase order. However your order delivery times cannot be guaranteed.
- We will update your order history containing details on how to track your order online once your order has been dispatched.
- We do not responsible in risk of loss of the merchandise after the courier service delivers to the address.
- We do not take responsibility if the courier service can’t deliver the package in time do to incomplete address, misspelled address or no recipient at the address. Please check your shipping code in the ‘Track Order’ links at the top of the page and call the courier Customer Service.
RETURN POLICY
Returns can be made only for damaged or defective merchandise.
You should email us directly to hello@dazzbaby.com upon receiving the merchandise:
- Email us within 3 days after you receive the merchandise.
- We will response to your email and ONLY after you get the email response you can return the merchandise and we will give you the designated address.
- You will then have 3 days beginning after you receive our email response to send it back.
- Merchandises have to be remained unused, unwashed and keep all tags and original packing with them.
If the merchandise you returned is sold out, we will refund your money via Bank Transfers for domestic customers or PayPal for international customers. We are not responsible in taxes and duties charged for international customers.
ITEMS EXCLUDED FROM RETURNS
Whether exercising your legal right to cancel, or returning a product under our returns policy, you do not have a right to return the following/cancel your order in respect of: products that are made to your unique specification or that are personalised for you, such as items bearing your name or initials.
Items that cannot be returned include :
- mattress, pillow, custom stroller pad, custom bumper
- Sale & clearance items are considered final-sale items and non refundable